Billing and Payments
How to locate your Customer Success Manager, handle invoices, payments, and billing, and address other payment-related inquiries!
If you have a question about your Truss bill, invoice, subscription, or payment method, the fastest way to get an answer is to reach out to your Customer Success Manager (CSM). Your CSM has direct visibility into your account's billing details and can help you with things like:
- Reviewing or updating your invoice.
- Changing your payment method.
- Understanding charges on your statement.
- Adjusting your subscription or plan.
- Questions about your billing cycle or renewal date.
- Payment issues, declined cards, or failed payments.
- Refunds and billing disputes.
- Adding or removing seats/entities on your account.
🤔 Don't know who your CSM is?
No problem! Click the help widget in the bottom corner while logged into your Truss account and send us a message. We'll get you connected with your CSM right away so you can get your billing question sorted.
💳 Looking for pricing information?
If you're interested in learning more about Truss pricing and aren't a current user, use our Meet with Us link to schedule a meeting and demo to learn more!