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Upload Failed

This article helps go over common causes and solutions for when you receive an 'upload failed' error.

Troubleshooting Steps:

  1. Refresh the page and try the upload again.

  2. Make sure your internet connection is stable.

  3. Disconnect from any VPN, if applicable.

  4. Try using a different browser (Google Chrome is recommended).

  5. Clear your browser cache and cookies and retry.

  6. Temporarily disable browser extensions such as ad blockers or security plugins.

  7. Check with your IT team to ensure the office firewall or network security settings are not blocking uploads.

  8. Try uploading from a different network or device to see if the issue is environment-specific.

  9. If the issue continues after trying the above, please let us know and include:

    1. The file type and size.

    2. Whether all uploads are failing or only this file.

    3. A screenshot of any additional error messages.